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	<title>Arcaris</title>
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	<link>http://www.arcaris.com</link>
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		<title>5 great things PlayCall does for your call center employees</title>
		<link>http://www.arcaris.com/2012/05/5-great-things-playcall-does-for-your-call-center-employees/</link>
		<comments>http://www.arcaris.com/2012/05/5-great-things-playcall-does-for-your-call-center-employees/#comments</comments>
		<pubDate>Tue, 15 May 2012 10:12:53 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[playcall]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[Arcaris]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[campaign]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[messages]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[pressure]]></category>
		<category><![CDATA[questions]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=541</guid>
		<description><![CDATA[If there&#8217;s one thing that PlayCall wants to accomplish&#8230;it&#8217;s to help out those Agents who feel unrecognized, unhappy and unproductive at their job. Those who are without adequate training or supportive tools. Or, it&#8217;s to help support Management overwhelmed by &#8230; <a href="http://www.arcaris.com/2012/05/5-great-things-playcall-does-for-your-call-center-employees/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.arcaris.com/2012/05/5-great-things-playcall-does-for-your-call-center-employees/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Why Gamification is here to stay.</title>
		<link>http://www.arcaris.com/2012/04/why-gamification-is-here-to-stay/</link>
		<comments>http://www.arcaris.com/2012/04/why-gamification-is-here-to-stay/#comments</comments>
		<pubDate>Mon, 30 Apr 2012 17:57:01 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[gamification]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Arcaris]]></category>
		<category><![CDATA[fun]]></category>
		<category><![CDATA[game]]></category>
		<category><![CDATA[Mary Poppins]]></category>
		<category><![CDATA[mechanics]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=522</guid>
		<description><![CDATA[We all know that the popular buzzword &#8220;Gamification&#8221; isn&#8217;t a new concept. According to the Guardian&#8217;s post: Gamification&#8217;s march to ubiquity, play is a type of addictive quality that has always been a part of our culture and life.  By &#8230; <a href="http://www.arcaris.com/2012/04/why-gamification-is-here-to-stay/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Game Theory</title>
		<link>http://www.arcaris.com/2012/04/the-game-theory/</link>
		<comments>http://www.arcaris.com/2012/04/the-game-theory/#comments</comments>
		<pubDate>Fri, 27 Apr 2012 19:49:05 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[entrepreneurship]]></category>
		<category><![CDATA[gamification]]></category>
		<category><![CDATA[playcall]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[United States]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[Fun theory]]></category>
		<category><![CDATA[game]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[incentives]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[Silicon Valley]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=501</guid>
		<description><![CDATA[&#160; The dream of Colombian Oscar Giraldo (28) was to play professional hockey. That&#8217;s why in 2005, when he was about to graduate with a Systems Engineering degree from his birth country, he looked for a destination where he could realize his &#8230; <a href="http://www.arcaris.com/2012/04/the-game-theory/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Welcome to&#8230; Paradise or Purgatory?</title>
		<link>http://www.arcaris.com/2012/01/welcome-to-paradise-or-purgatory/</link>
		<comments>http://www.arcaris.com/2012/01/welcome-to-paradise-or-purgatory/#comments</comments>
		<pubDate>Thu, 12 Jan 2012 20:03:49 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attention]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[maslow]]></category>
		<category><![CDATA[meaning]]></category>
		<category><![CDATA[model chip conley]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=298</guid>
		<description><![CDATA[Call Centers spend huge amounts of time and resources researching, hiring and training their agents, only to have them take off in a matter of months. It&#8217;s a frustrating and expensive result that ultimately impacts the companies success. But really, &#8230; <a href="http://www.arcaris.com/2012/01/welcome-to-paradise-or-purgatory/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What do Call Centers really need?</title>
		<link>http://www.arcaris.com/2012/01/what-do-call-centers-really-need/</link>
		<comments>http://www.arcaris.com/2012/01/what-do-call-centers-really-need/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 13:35:49 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[needs]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=295</guid>
		<description><![CDATA[According to Psychologist Maslow&#8217;s theory, we are born with a pyramid of basic needs. Without meeting these needs, we will be unable to grow and progress up the pyramid. Like life, work and its relationship with its employees has its &#8230; <a href="http://www.arcaris.com/2012/01/what-do-call-centers-really-need/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Listen up Call Centers&#8230;.your Customers are calling</title>
		<link>http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/</link>
		<comments>http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 16:26:02 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[gamification]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[negative]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=190</guid>
		<description><![CDATA[Call Centers have been an easy target. They&#8217;re the brunt of criticism or jokes when people describe the service from recent calls to their cable company, insurance agency or credit card center. Many times, they have a good reason to &#8230; <a href="http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Demotivated&#8230;what happened?</title>
		<link>http://www.arcaris.com/2011/12/demotivated-what-happened/</link>
		<comments>http://www.arcaris.com/2011/12/demotivated-what-happened/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 16:18:27 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Arcaris]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=183</guid>
		<description><![CDATA[Sometimes, you just don&#8217;t want to work. You lie in bed and process why you&#8217;re dreading going in. You&#8217;ve had a bad week or maybe you&#8217;ve been miserable from day one. Regardless, something has changed and the thought of stepping out &#8230; <a href="http://www.arcaris.com/2011/12/demotivated-what-happened/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Supervisor Skills 101</title>
		<link>http://www.arcaris.com/2011/12/supervisor-skills-101/</link>
		<comments>http://www.arcaris.com/2011/12/supervisor-skills-101/#comments</comments>
		<pubDate>Thu, 15 Dec 2011 11:00:53 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[manage]]></category>
		<category><![CDATA[pressure]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[skills]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=136</guid>
		<description><![CDATA[With greater accountability, pressure and responsibility, it&#8217;s tough being a Supervisor. What&#8217;s even tougher is working under one that has little to no idea in properly managing and leading others. What abilities should they possess that will set them apart? &#160; &#8230; <a href="http://www.arcaris.com/2011/12/supervisor-skills-101/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Call Centers: 10 reasons why it’s a miserable job</title>
		<link>http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/</link>
		<comments>http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 21:07:31 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[Arcaris]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=134</guid>
		<description><![CDATA[Call centers fill a valuable role in the world of telemarketing, health care, customer service and much more.  Working there seems like a great opportunity to advance ones career, learn communication skills and make some cash. But Is it?  Call centers have &#8230; <a href="http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Advice to First Time Entrepreneurs</title>
		<link>http://www.arcaris.com/2011/11/advice-to-first-time-entrepreneurs/</link>
		<comments>http://www.arcaris.com/2011/11/advice-to-first-time-entrepreneurs/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 17:43:33 +0000</pubDate>
		<dc:creator>Oscar Giraldo</dc:creator>
				<category><![CDATA[entrepreneurship]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=121</guid>
		<description><![CDATA[“First of all, find investors that understand your business. We were desperate to raise capital and we accepted the first offer of someone who knew nothing the business. Secondly is to align the interest of the partners and try that &#8230; <a href="http://www.arcaris.com/2011/11/advice-to-first-time-entrepreneurs/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>El Call Center de Silicon Valley</title>
		<link>http://www.arcaris.com/2011/11/el-call-center-de-silicon-valley/</link>
		<comments>http://www.arcaris.com/2011/11/el-call-center-de-silicon-valley/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 18:37:14 +0000</pubDate>
		<dc:creator>Oscar Giraldo</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[entrepreneurship]]></category>
		<category><![CDATA[Español]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=112</guid>
		<description><![CDATA[Encontrarse con una empresa de servicios de outsourcing de Call Center con sede en Silicon Valley puede parecer extraño teniendo en cuenta que la mayoría de empresas que se encuentran en esta zona son de alta tecnología. 247Customer tiene más de &#8230; <a href="http://www.arcaris.com/2011/11/el-call-center-de-silicon-valley/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Análisis parálisis &#8211; Just do it!</title>
		<link>http://www.arcaris.com/2011/11/analisis-paralisis-just-do-it/</link>
		<comments>http://www.arcaris.com/2011/11/analisis-paralisis-just-do-it/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 00:39:15 +0000</pubDate>
		<dc:creator>Oscar Giraldo</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Español]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=109</guid>
		<description><![CDATA[Cuando se recolecta información proveniente de diferentes fuentes en el Call Center uno de los desafíos más grandes es el análisis pero sin duda lo más importante para el negocio es la interpretación de esos datos para tomar acciones que &#8230; <a href="http://www.arcaris.com/2011/11/analisis-paralisis-just-do-it/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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