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	<title>PlayVox - PlayVox - Next Generation Agent Performance Optimization  &#124; Learning, Coaching and Performance Platform for Call Centers &#124; Motivation Software for Call Centers &#124; Social Intranet for Call Centers &#124; Call Center Gamification </title>
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	<link>http://www.arcaris.com</link>
	<description>Simplify your Call Center</description>
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		<title>(Español) ¿Qué se necesita para ser un líder efectivo en el Call Center?</title>
		<link>http://www.arcaris.com/2013/06/espanol-que-se-necesita-para-ser-un-lider-efectivo-en-el-call-center/</link>
		<comments>http://www.arcaris.com/2013/06/espanol-que-se-necesita-para-ser-un-lider-efectivo-en-el-call-center/#comments</comments>
		<pubDate>Tue, 18 Jun 2013 21:36:55 +0000</pubDate>
		<dc:creator>Angeles Rivera</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[PlayVox]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[agentes]]></category>
		<category><![CDATA[habilidades blandas]]></category>
		<category><![CDATA[líder]]></category>
		<category><![CDATA[liderazgo]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2232</guid>
		<description><![CDATA[Sorry, this entry is only available in Español.]]></description>
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		<title>The power of soft skills and psychology in a call center</title>
		<link>http://www.arcaris.com/2013/06/the-power-of-soft-skills-and-psychology-in-a-call-cente/</link>
		<comments>http://www.arcaris.com/2013/06/the-power-of-soft-skills-and-psychology-in-a-call-cente/#comments</comments>
		<pubDate>Wed, 12 Jun 2013 10:00:55 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[Agents]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[manage]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2162</guid>
		<description><![CDATA[One of the dilemmas when training a group of people in a call center is applying the best methodology that will get you the results you want. Depending on what you want to teach, you must assume it will be necessary to use different types of practices. Luckily, today there are many different teaching routes,...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Welcome to the new PlayVox</title>
		<link>http://www.arcaris.com/2013/06/welcom-new-playvox/</link>
		<comments>http://www.arcaris.com/2013/06/welcom-new-playvox/#comments</comments>
		<pubDate>Mon, 03 Jun 2013 04:35:49 +0000</pubDate>
		<dc:creator>Ariel Cordiviola</dc:creator>
				<category><![CDATA[PlayVox]]></category>
		<category><![CDATA[Product News]]></category>
		<category><![CDATA[Actualizacion]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[Social Collaboration]]></category>
		<category><![CDATA[Update]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2173</guid>
		<description><![CDATA[After many months of hard work we&#8217;re happy to present the new version of PlayVox. Here, you&#8217;ll see a new design for the entire platform, simplifying how you navigate. You can access all areas of your community from a single menu button located at the top of the screen. We&#8217;d like to highlight the My...]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Call Centers, don&#8217;t be afraid of Work-at-Home programs</title>
		<link>http://www.arcaris.com/2013/05/call-centers-dont-be-afraid-of-work-at-home-programs/</link>
		<comments>http://www.arcaris.com/2013/05/call-centers-dont-be-afraid-of-work-at-home-programs/#comments</comments>
		<pubDate>Tue, 28 May 2013 17:06:35 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[Agents]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Teletrabajo]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[manage]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[questions]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2163</guid>
		<description><![CDATA[Work from home programs have become an appealing option for call center agents. Even with the benefits, there are several challenges that call centers must work through that cause some hesitation or rejection. Yet, these problems are not impossible to overcome when making managing or making the transition. Issue #1 Lack of support Support can become...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>10 easy ways to empower your call center agents</title>
		<link>http://www.arcaris.com/2013/05/10-easy-ways-to-empower-your-call-center-agent/</link>
		<comments>http://www.arcaris.com/2013/05/10-easy-ways-to-empower-your-call-center-agent/#comments</comments>
		<pubDate>Thu, 23 May 2013 17:31:05 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[empower]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2148</guid>
		<description><![CDATA[Things happen in your call center that can&#8217;t be anticipated. Sudden changes mean your agents must make instant judgement decisions. What&#8217;s important is that they feel comfortable and feel confident to do so. It&#8217;s important to recognize that your agents are in fact, capable of making their own decisions based on their wealth of information from...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Coaching Do&#8217;s and Dont&#8217;s you should know about</title>
		<link>http://www.arcaris.com/2013/05/coaching-dos-and-donts-you-should-know-about/</link>
		<comments>http://www.arcaris.com/2013/05/coaching-dos-and-donts-you-should-know-about/#comments</comments>
		<pubDate>Thu, 16 May 2013 17:34:52 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[questions]]></category>
		<category><![CDATA[sessions]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2138</guid>
		<description><![CDATA[Coaching is difficult It has the power to shift thought processes, manage learning gaps, and put those unsaid feelings into words. However, for the coaches, making sure everyone is well-trained and knowledgeable can be a learning process on its own. A strong coaching program starts with a great coach. Check out the following guidelines to...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is it time for Call Center&#8217;s to gamify?</title>
		<link>http://www.arcaris.com/2013/05/is-it-time-for-call-centers-to-gamify/</link>
		<comments>http://www.arcaris.com/2013/05/is-it-time-for-call-centers-to-gamify/#comments</comments>
		<pubDate>Tue, 14 May 2013 15:46:37 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[PlayVox]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[gamification]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2101</guid>
		<description><![CDATA[Gamification has been something that&#8217;s been widely talked about, yet it seems like most businesses are still in the dark about how exactly to integrate this type of tool into their business. Most call centers suffer from the same problems (high attrition, de-motivation, low performance etc), so what&#8217;s the hold-up as far as adopting gamification?...]]></description>
		<wfw:commentRss>http://www.arcaris.com/2013/05/is-it-time-for-call-centers-to-gamify/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Investing in human capital is something call centers won&#8217;t regret</title>
		<link>http://www.arcaris.com/2013/05/investing-in-human-capital-is-something-call-centers-wont-regret/</link>
		<comments>http://www.arcaris.com/2013/05/investing-in-human-capital-is-something-call-centers-wont-regret/#comments</comments>
		<pubDate>Thu, 09 May 2013 16:41:52 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[Agents]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[changes]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[happiness]]></category>
		<category><![CDATA[human capital]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2097</guid>
		<description><![CDATA[Who is the person responsible for making employees happy in the Call Center? Does someone responsible really exist for such a task? If we start with the fact that happiness is subjective to an individual&#8217;s mood, then each person must be responsible for their own happiness. This being said, what call center&#8217;s are able to...]]></description>
		<wfw:commentRss>http://www.arcaris.com/2013/05/investing-in-human-capital-is-something-call-centers-wont-regret/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Agent attrition and why it&#8217;s bad for call centers</title>
		<link>http://www.arcaris.com/2013/05/agent-attrition-and-why-its-bad-for-call-centers/</link>
		<comments>http://www.arcaris.com/2013/05/agent-attrition-and-why-its-bad-for-call-centers/#comments</comments>
		<pubDate>Tue, 07 May 2013 17:07:24 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[costs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[manage]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2067</guid>
		<description><![CDATA[Improving agent attrition has always been at the top of the call center&#8217;s list. Yet, many have found they make little progress (most figures show a constant of 30 percent). When trying to tackle this problem, the biggest impact facing call center&#8217;s are the costs. Agent attrition costs more than we realize The cost to...]]></description>
		<wfw:commentRss>http://www.arcaris.com/2013/05/agent-attrition-and-why-its-bad-for-call-centers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Reasons why work is demotivating you</title>
		<link>http://www.arcaris.com/2013/05/reasons-why-work-is-demotivating-you/</link>
		<comments>http://www.arcaris.com/2013/05/reasons-why-work-is-demotivating-you/#comments</comments>
		<pubDate>Thu, 02 May 2013 15:57:48 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[tips]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[credit]]></category>
		<category><![CDATA[demotivation]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[manage]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2056</guid>
		<description><![CDATA[Demotivated. That feeling when you dread going in to work. It could be you had a bad week or maybe you’ve been miserable from day one.  Maybe one of the following is a reason why… No Direction Your targets or goals are vague or unrealistic and you feel you have really no way to achieve...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How great leaders let their employees make mistakes</title>
		<link>http://www.arcaris.com/2013/04/how-great-leaders-let-thier-employees-make-mistakes/</link>
		<comments>http://www.arcaris.com/2013/04/how-great-leaders-let-thier-employees-make-mistakes/#comments</comments>
		<pubDate>Tue, 30 Apr 2013 16:09:27 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[supervisor]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[leader]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[manage]]></category>
		<category><![CDATA[mistake]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2043</guid>
		<description><![CDATA[The truth is, mistakes happen. Even after all your hard work at training, coaching and support, people will forget something, won&#8217;t pay attention or may try something outside their current skill level and make a mistake. You as a leader have many important choices you can make when choosing to help an employee who does...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why you should mix Gamification with your call center</title>
		<link>http://www.arcaris.com/2013/04/why-you-should-mix-gamification-with-your-call-center/</link>
		<comments>http://www.arcaris.com/2013/04/why-you-should-mix-gamification-with-your-call-center/#comments</comments>
		<pubDate>Thu, 25 Apr 2013 15:38:03 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[Agents]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[gamification]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[game]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=2028</guid>
		<description><![CDATA[One thing we know for certain is that Gamification is here to stay, and companies are looking for strategies for it to help them solve their own pain points. In the call center, where tasks can be repetitive and thankless, the power of Gamification is becoming more and more recognized. How can you utilize Gamification...]]></description>
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