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	<title>Arcaris</title>
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	<link>http://www.arcaris.com</link>
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		<title>Welcome to&#8230; Paradise or Purgatory?</title>
		<link>http://www.arcaris.com/2012/01/welcome-to-paradise-or-purgatory/</link>
		<comments>http://www.arcaris.com/2012/01/welcome-to-paradise-or-purgatory/#comments</comments>
		<pubDate>Thu, 12 Jan 2012 20:03:49 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attention]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[maslow]]></category>
		<category><![CDATA[meaning]]></category>
		<category><![CDATA[model chip conley]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=298</guid>
		<description><![CDATA[Call Centers spend huge amounts of time and resources researching, hiring and training their agents, only to have them take off in a matter of months. It&#8217;s a frustrating and expensive result that ultimately impacts the companies success. But really, &#8230; <a href="http://www.arcaris.com/2012/01/welcome-to-paradise-or-purgatory/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What do Call Centers really need?</title>
		<link>http://www.arcaris.com/2012/01/what-do-call-centers-really-need/</link>
		<comments>http://www.arcaris.com/2012/01/what-do-call-centers-really-need/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 13:35:49 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[needs]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=295</guid>
		<description><![CDATA[According to Psychologist Maslow&#8217;s theory, we are born with a pyramid of basic needs. Without meeting these needs, we will be unable to grow and progress up the pyramid. Like life, work and its relationship with its employees has its &#8230; <a href="http://www.arcaris.com/2012/01/what-do-call-centers-really-need/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Listen up Call Centers&#8230;.your Customers are calling</title>
		<link>http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/</link>
		<comments>http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 16:26:02 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[agent]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[gamification]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[negative]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=190</guid>
		<description><![CDATA[Call Centers have been an easy target. They&#8217;re the brunt of criticism or jokes when people describe the service from recent calls to their cable company, insurance agency or credit card center. Many times, they have a good reason to &#8230; <a href="http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.arcaris.com/2011/12/how-call-centers-can-smarten-up/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Demotivated&#8230;what happened?</title>
		<link>http://www.arcaris.com/2011/12/demotivated-what-happened/</link>
		<comments>http://www.arcaris.com/2011/12/demotivated-what-happened/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 16:18:27 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Arcaris]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=183</guid>
		<description><![CDATA[Sometimes, you just don&#8217;t want to work. You lie in bed and process why you&#8217;re dreading going in. You&#8217;ve had a bad week or maybe you&#8217;ve been miserable from day one. Regardless, something has changed and the thought of stepping out &#8230; <a href="http://www.arcaris.com/2011/12/demotivated-what-happened/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Supervisor Skills 101</title>
		<link>http://www.arcaris.com/2011/12/supervisor-skills-101/</link>
		<comments>http://www.arcaris.com/2011/12/supervisor-skills-101/#comments</comments>
		<pubDate>Thu, 15 Dec 2011 11:00:53 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[manage]]></category>
		<category><![CDATA[pressure]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[skills]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=136</guid>
		<description><![CDATA[With greater accountability, pressure and responsibility, it&#8217;s tough being a Supervisor. What&#8217;s even tougher is working under one that has little to no idea in properly managing and leading others. What abilities should they possess that will set them apart? &#160; &#8230; <a href="http://www.arcaris.com/2011/12/supervisor-skills-101/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Call Centers: 10 reasons why it’s a miserable job</title>
		<link>http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/</link>
		<comments>http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 21:07:31 +0000</pubDate>
		<dc:creator>Nicole Helgeson</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[call centers]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[Arcaris]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=134</guid>
		<description><![CDATA[Call centers fill a valuable role in the world of telemarketing, health care, customer service and much more.  Working there seems like a great opportunity to advance ones career, learn communication skills and make some cash. But Is it?  Call centers have &#8230; <a href="http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.arcaris.com/2011/12/call-centers-10-reasons-why-it%e2%80%99s-a-miserable-job/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Advice to First Time Entrepreneurs</title>
		<link>http://www.arcaris.com/2011/11/advice-to-first-time-entrepreneurs/</link>
		<comments>http://www.arcaris.com/2011/11/advice-to-first-time-entrepreneurs/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 17:43:33 +0000</pubDate>
		<dc:creator>Oscar Giraldo</dc:creator>
				<category><![CDATA[entrepreneurship]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=121</guid>
		<description><![CDATA[“First of all, find investors that understand your business. We were desperate to raise capital and we accepted the first offer of someone who knew nothing the business. Secondly is to align the interest of the partners and try that &#8230; <a href="http://www.arcaris.com/2011/11/advice-to-first-time-entrepreneurs/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>El Call Center de Silicon Valley</title>
		<link>http://www.arcaris.com/2011/11/el-call-center-de-silicon-valley/</link>
		<comments>http://www.arcaris.com/2011/11/el-call-center-de-silicon-valley/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 18:37:14 +0000</pubDate>
		<dc:creator>Oscar Giraldo</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[entrepreneurship]]></category>
		<category><![CDATA[Español]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=112</guid>
		<description><![CDATA[Encontrarse con una empresa de servicios de outsourcing de Call Center con sede en Silicon Valley puede parecer extraño teniendo en cuenta que la mayoría de empresas que se encuentran en esta zona son de alta tecnología. 247Customer tiene más de &#8230; <a href="http://www.arcaris.com/2011/11/el-call-center-de-silicon-valley/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.arcaris.com/2011/11/el-call-center-de-silicon-valley/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Análisis parálisis &#8211; Just do it!</title>
		<link>http://www.arcaris.com/2011/11/analisis-paralisis-just-do-it/</link>
		<comments>http://www.arcaris.com/2011/11/analisis-paralisis-just-do-it/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 00:39:15 +0000</pubDate>
		<dc:creator>Oscar Giraldo</dc:creator>
				<category><![CDATA[call centers]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Español]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[supervisor]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=109</guid>
		<description><![CDATA[Cuando se recolecta información proveniente de diferentes fuentes en el Call Center uno de los desafíos más grandes es el análisis pero sin duda lo más importante para el negocio es la interpretación de esos datos para tomar acciones que &#8230; <a href="http://www.arcaris.com/2011/11/analisis-paralisis-just-do-it/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Fixing the call center world</title>
		<link>http://www.arcaris.com/2011/10/fixing-the-call-center-world/</link>
		<comments>http://www.arcaris.com/2011/10/fixing-the-call-center-world/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 00:10:21 +0000</pubDate>
		<dc:creator>Oscar Giraldo</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=81</guid>
		<description><![CDATA[So what does Arcaris do? The company started with a product called Click-to-Call, aimed at increasing online sales by easily connecting potential customers to attendants who can answer their connections. The company won large clients such as Wal-Mart Chile. It received angel &#8230; <a href="http://www.arcaris.com/2011/10/fixing-the-call-center-world/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Case study: Navimag Ferries</title>
		<link>http://www.arcaris.com/2011/07/case-study-navimag-ferries/</link>
		<comments>http://www.arcaris.com/2011/07/case-study-navimag-ferries/#comments</comments>
		<pubDate>Tue, 05 Jul 2011 00:06:41 +0000</pubDate>
		<dc:creator>Ariel Cordiviola</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[click to call]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Click to call]]></category>
		<category><![CDATA[Navimag]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=78</guid>
		<description><![CDATA[&#8220;Arcaris uses state-of-the-art technology to bring customers closer&#8221; The Navimag challenge was to deliver a free call service to a mainly foreign target market as a communication tool with customer benefits, in terms of cost-cutting and immediate call connection, and &#8230; <a href="http://www.arcaris.com/2011/07/case-study-navimag-ferries/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Arcaris was selected to incubate in Silicon Valley</title>
		<link>http://www.arcaris.com/2011/05/arcaris-was-selected-to-incubate-in-silicon-valley/</link>
		<comments>http://www.arcaris.com/2011/05/arcaris-was-selected-to-incubate-in-silicon-valley/#comments</comments>
		<pubDate>Thu, 19 May 2011 00:05:07 +0000</pubDate>
		<dc:creator>Ariel Cordiviola</dc:creator>
				<category><![CDATA[arcaris]]></category>
		<category><![CDATA[entrepreneurship]]></category>
		<category><![CDATA[Arcaris]]></category>
		<category><![CDATA[Corfo]]></category>
		<category><![CDATA[Global Connection]]></category>
		<category><![CDATA[Plug and Play Tech Center]]></category>

		<guid isPermaLink="false">http://www.arcaris.com/?p=75</guid>
		<description><![CDATA[Corfo (The Chilean Economic Development Agency) has chosen 9 tech-startups who will take part in the pilot program of their Global Connection program, funding Chilean startups to incubate their businesses for four months in the Plug and Play Tech Center in Silicon Valley. The &#8230; <a href="http://www.arcaris.com/2011/05/arcaris-was-selected-to-incubate-in-silicon-valley/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.arcaris.com/2011/05/arcaris-was-selected-to-incubate-in-silicon-valley/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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