DRIVE SALES AND CUSTOMER SERVICE PERFORMANCE

Workforce Automation Software

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PlayVox makes tracking your metrics actionable, fun, social, and easy to understand.

How it works

  • 1 Select your Data Sources (Zendesk, Five9, Salesforce, etc).
  • 2Get useful insights about your agent performance.
  • 3Take actions to motivate, coach, reward or send messages to your agents.

Choose your service and start tracking:

  • Zendesk
  • Salesforce
  • Five9
  • 8x8
  • Avaya
  • Check out more integrations

Try it for free for 14 days.

If you want to know more you can always check our documentation.

Affordable Simple Pricing.

$20 - Per User Per Month

What's included in this price?

  • Actionable Insights and Reporting.
  • Agent Performance based rankings.
  • Rich Agent Profiles and Directory.
  • Social Engagement.
  • Learning Engagement.
  • Real-time recognition.
  • Coaching and Messaging.
  • API Access and pre-integrated connectors

Try it for free for 14 days. No credit card required.

Add or remove users at any time, and pay as you go.

PlayVox integrates agent performance management with gamified training and social collaboration solutions to improve agent productivity and engagement within the company.

Social Engagement

Let's your community visibly communicate more efficiently, improves the speed and accuracy of how people get their questions answered, their ideas noticed or feedback rewarded.

Learning Engagement

On-going training tool to create courses, classes and quizzes. Includes use of Learning sessions and analytics.

Performance Engagement

Measure agent productivity (based on the KPIs) and provide faster feedback to agents through easy to understand gamified individual and team performance reports.

Carolina Bucarey

Head of Customer Service at Groupon LatAm.
“PlayVox lets us detect and make a quick diagnosis of underperforming agents or those who ignore certain important procedures in serving our customers”

Gamification

A New Approach to Tracking and Improving Agent Performance
“PlayVox is unique in that it is a new player in the market that is currently working as a stand alone solution. It was founded to assist outsourcers with improving agent attrition.”