Playvox

Simplify your Call Center

Effective and Enjoyable Training for your Agents

Build a Community

Publish News, Birthdays, Events and Keep Agents Up to Date Faster

Intranets were good in the 90's. We're now in the Facebook, Twitter and iPhone era. This means its time to update for the demand for quick and efficient technology.

Let your Agents Collaborate to Solve Customer Problems

Capture Ideas, Promote Teamwork

Your agents are on the front lines with your customers everyday. Why not make it easier for them to solve issues by giving them the power to work together?

Train your Agents in Minutes

Create, Privately Share and Analyze your Training

Use our tools to easily create learning content from scratch like screencasts, video, audio recordings and much more. See detailed training results to help you take the right action.

Communicate Better with your Agents

Give and Ask for Feedback at the Right Moment and Time

Reinforce relationships by communicating with your community. Publicize and organize ideas, ask questions, give feedback and create polls.

Groupon

"PlayVox lets us detect and make a quick diagnosis of underperforming agents or those who ignore certain important procedures in serving our customers"

— Carolina Bucarey, Head of Customer Service at Groupon LatAm.

Groupon

Playvox app

Featured app

Ver

Learning: Effective and Enjoyable Training for your Agents

Train any agent, anywhere, at any time. The real-time Learning capabilities let you send targeted training content and material to agents, assess results and give necessary quizzes.

PlayVox lets you be interactive with agents with online visual learning combined with instant feedback since agents can easily look up their performance results.